Terms and Conditions

Website Terms and Conditions

Welcome to the Inclusive Outsource website. By continuing to browse and use this website, you agree to comply with our Terms and Conditions of Use, which, together with our privacy policy, govern Inclusive Outsource’s relationship with you in relation to https://www.inclusiveoutsource.co.uk/. Should you disagree with any part of these Terms and Conditions, it is recommended that you immediately cease browsing https://www.inclusiveoutsource.co.uk/.

Service-Specific Terms

Mentoring Services

All mentoring services are provided by qualified mentors who are either neurodivergent themselves or have extensive experience working with neurodivergent individuals
Mentoring sessions are conducted online via video conferencing platforms
Session cancellations must be made at least 24 hours in advance to avoid charges
We reserve the right to terminate mentoring relationships if deemed inappropriate or harmful to either party
Mentoring is not a substitute for professional medical, psychological, or therapeutic services

Booking and Payment

Discovery calls are offered free of charge and are limited to 15 minutes
Regular mentoring sessions require advance payment or approved funding arrangements
Session fees are as published on our website and may be subject to change with reasonable notice
Refunds may be considered on a case-by-case basis in exceptional circumstances

Confidentiality and Safeguarding

All mentoring sessions are conducted in confidence, subject to our safeguarding obligations
Where there are concerns about the safety or wellbeing of a mentee, we reserve the right to contact appropriate authorities or family members
For mentees under 18, parent/guardian involvement may be required for certain administrative aspects while maintaining appropriate confidentiality boundaries

Disclaimer

Neither we nor any third parties provide any warranty and/or guarantee to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which Inclusive Outsource shall not be liable.

It is your individual responsibility to ensure that any products, services, or information available through this website accurately meet your specific requirements.

Important: The information and services provided on this website are not intended to replace professional medical, psychological, or educational advice. Always consult with qualified professionals for specific concerns about neurodivergence, mental health, or educational needs.

Definitions

Company (either “the company”, “we”, “our” or “us”) refers to Inclusive Outsource.
Country refers to the United Kingdom.
Website refers to https://www.inclusiveoutsource.co.uk/.
Services refers to mentoring, family support, workshops, and related services offered by Inclusive Outsource.
Mentee refers to any individual receiving mentoring services.
Mentor refers to any individual providing mentoring services on behalf of Inclusive Outsource.
Cookies are small files that are placed on your device by a website containing the details of your browsing history.
Device refers to anything that can be used to access the website, such as a mobile phone, laptop, or tablet.
Personal Data is any information that relates to an identifiable individual.
Usage Data refers to data collected automatically and generated by the use of the website.

Terms of Use

The use of this website is subject to the following Terms of Use:

The content of this website is for general use only
It is subject to change without notice
Booking systems and forms are provided for legitimate service inquiries only
Misuse of booking systems or provision of false information may result in access restrictions

Accessibility and Reasonable Adjustments

We are committed to making our website and services accessible to all users, particularly those who are neurodivergent. If you experience any accessibility barriers or require reasonable adjustments to access our services, please contact us at info@inclusiveoutsource.co.uk and we will work with you to find appropriate solutions.

Cookies

This website uses cookies to monitor browsing preferences and improve user experience. If you allow cookies to be collected, personal information may be stored for use by third parties.

Please refer to our Cookies Policy for more information.

Data Protection and Privacy

We take the protection of personal data seriously, particularly given the sensitive nature of information related to neurodivergence and mental health. All personal data is processed in accordance with UK GDPR and our Privacy Policy.

For mentees under 18, we will work with parents/guardians to ensure appropriate consent and data handling while respecting the young person’s privacy rights.

Liabilities

Occasionally, this website may include links to other websites. These links are provided for your convenience to provide further information.

Featured links do not signify any form of endorsement. Furthermore, we have no responsibility for the content of the linked website(s).

Service Limitations: While we strive to provide high-quality mentoring services, we cannot guarantee specific outcomes. Individual progress varies, and success depends on many factors including engagement, external circumstances, and individual needs.

Your use of this website and any dispute arising is subject to the laws of England, Northern Ireland, Scotland, and Wales.

Professional Boundaries

Our mentors are not qualified medical professionals, therapists, or counsellors unless specifically stated. Our services complement but do not replace professional medical, psychological, or therapeutic intervention where required.

If you are experiencing a mental health crisis, please contact your GP, call 111, or in emergencies, contact 999.

Intellectual Property and Licensing

This website contains material that is owned by and/or licensed to Inclusive Outsource. This material includes but is not limited to design, layout, appearance, graphics, and content.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.

All trademarks reproduced in this website that are not the property of, and/or licensed to, the operator are acknowledged on the website.

Educational Materials: Any downloadable resources, guides, or educational materials provided remain the intellectual property of Inclusive Outsource and are for personal use only.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Termination of Services

We reserve the right to terminate or suspend access to our services or website at our discretion, particularly in cases of:

Breach of these terms and conditions
Inappropriate behaviour towards staff or other service users
Non-payment of fees (where applicable)
Safety concerns

Complaints and Dispute Resolution

If you have concerns about our services, please contact us first at info@inclusiveoutsource.co.uk. We are committed to resolving issues promptly and fairly.

For unresolved complaints, you may contact relevant professional bodies or regulatory authorities as appropriate.

Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Significant changes will be communicated via email to registered users and posted prominently on our website.

Continued use of our website and services after changes have been made constitutes acceptance of the revised terms.

Contact Information

For questions about these Terms and Conditions, please contact:

Inclusive Outsource
85 Great Portland Street
First Floor
London
W1W 7LT

Email: info@inclusiveoutsource.co.uk
Phone: 07713888701

Effective Date: 01 June 2025
Last Updated: 01 June 2025